EG33 Privacy Policy – Data Protection Malaysian Platform Members

Welcome to the EG33 Privacy Policy (eg33-jit.com). EG33 is an online Sports Betting and casino platform serving Malaysian players. We understand that when you register and use EG33's services, you are entrusting us with your personal information — and that trust is something we do not take lightly.

This Privacy Policy clearly and transparently explains how EG33 collects, uses, stores, protects, and in certain circumstances discloses the personal data of our members. It is written in plain, straightforward language — not confusing legal jargon — because we believe every member has the right to understand what happens with their data.

This Privacy Policy applies to all EG33 services, including the eg33-jit.com website, mobile platform, related applications, and all communication channels EG33 uses to interact with members. By using any EG33 service, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the EG33 platform and contact us at support@eg33-jit.com for any enquiries.

EG33 operates as an online betting platform serving players in Malaysia. In running the platform, EG33 needs to collect and process certain personal data from our members. This is necessary to ensure the platform operates securely, financial transactions are processed accurately, and every member receives the best possible experience.

This Privacy Policy applies to:

• All individuals who register an EG33 account or apply to do so
• All individuals who use any EG33 service even without registering an account (for example, browsing EG33's public website)
• All individuals who contact the EG33 customer support team through any communication channel
• All individuals who receive marketing communications from EG33 on the basis of consent they have provided

EG33 collects only the personal data strictly necessary to provide our services safely and efficiently. Below are the categories of data we collect and their respective sources:

EG33 not collect sensitive data such as medical information, religious beliefs, political views or sexual orientation of our members. Should there be any need to collect additional data beyond what is listed above, we will obtain your explicit consent beforehand.

EG33 uses the personal data it collects solely for legitimate and necessary purposes. Each purpose has a sound legal basis under Malaysia's PDPA 2010:

• Platform Service Provision: To allow you to register an account, log in, make deposits, place bets, play casino games, and withdraw winnings — all core EG33 platform functions require the processing of your personal data.
• Identity Verification (KYC): To verify your identity in compliance with anti-money laundering (AML) legal requirements and to confirm that you meet the minimum age eligibility of 18 years.
• Financial Transaction Processing: To securely and accurately process deposits and withdrawals via FPX, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and DuitNow.
• Account Security: To detect and prevent unauthorised access, fraud, bonus abuse, and other unlawful activities that may compromise the integrity of the platform or the safety of other members.
• Customer Support: This allows the eg33 support team to identify you and resolve any issues or enquiries you raise quickly and accurately.
• Legal Compliance: To comply with legal obligations imposed on EG33 under applicable Malaysian law, including reporting requirements to the relevant authorities.
• Platform Improvements: To analyse usage patterns and feedback in order to improve the quality of service and user experience on the EG33 platform.
• Marketing Communications (Consent-Based): To send you information about eg33 promotions, offers and news — only where you have given explicit consent to receive such communications.

EG33 not sell or disclose members' personal data to third parties for commercial or marketing purposes. However, in the course of operating the platform, eg33 may need to share certain data with the following parties, within strictly limited scope and for specific purposes:

• Payment Service Providers: eg33 shares the necessary transaction details with Malaysian payment providers such as FPX, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay and DuitNow solely to process your deposits and withdrawals. These providers are bound by their own confidentiality obligations and are permitted to use the data for payment processing purposes only.
• Game Software Providers: For Live Casino and slots games, the required game session data is shared with the relevant software providers to ensure game integrity. These providers do not receive your full personal identifying information.
• Cloud Service Providers: EG33 uses cloud services to store and process data. All of EG33's cloud providers are internationally recognised companies operating to the highest security standards and bound by strict data processing agreements.
• Legal Authorities: EG33 will disclose personal data to the police, courts, or other Malaysian authorities where required by a court order, statutory notice, or applicable legal obligation. EG33 will not disclose data beyond what is required under the relevant law.
• Business Transfer: If EG33 is involved in a merger, acquisition, or business asset transfer, member data may be transferred to the acquiring party — subject to privacy protection commitments that are equivalent to or stricter than those set out in this Privacy Policy.

In all cases where data is disclosed to third parties, EG33 ensures that the relevant parties are bound by appropriate data protection agreements and receive only the minimum data necessary for the stated purpose.

EG33 invests seriously in data security to protect our members' personal information. The following are the key security measures we have in place:

• 256-bit SSL Encryption for all data transmitted between your device and EG33's servers — no data is sent in unencrypted form.
• Passwords are hashed using modern cryptographic algorithms — your password is never stored in plain text and cannot be viewed by anyone, including EG33 staff.
• Two-factor authentication (2FA) available to all EG33 accounts — we encourage all members to enable this feature from their account security settings.
• 24/7 account activity monitoring — our system automatically detects and flags any suspicious login activity from unrecognised devices or locations.
• Role-based access control — EG33 staff may only access the member data necessary to carry out their specific duties, and all access is automatically logged for audit purposes.
• Regular security audits — EG33 conducts penetration testing and security audits by independent third parties on a regular basis to identify and address any vulnerabilities in our systems.
• Incident response plan — EG33 has clear procedures in place to respond to data breaches, including notifying affected members within the timeframe stipulated by Malaysian law.

EG33 does not retain your personal data for longer than is necessary for the purposes stated in this Privacy Policy or as required by applicable Malaysian law. The following are general guidelines on data retention periods:

• Active Account Data: For as long as your EG33 account remains active, your personal data will be retained to ensure you can use the platform without interruption. This includes your account profile, transaction records and betting history.
• Closed Account Data: When your EG33 account is closed — whether at your request or due to termination by EG33 — certain data will be retained for a minimum of 7 years after closure. This is a legal requirement under Malaysian law relating to anti-money laundering and financial record-keeping.
• Communications Data: All customer support interactions with EG33 are retained for 3 years for reference and dispute resolution purposes.
• Technical Log Data: Access logs and technical activity records are retained for 12 months for security and threat detection purposes.
• Marketing Data: If you withdraw consent for marketing communications, your marketing data will be deleted or anonymised within 30 days — except for data that must be retained for other purposes such as financial records.

Once a data retention period expires and there is no legitimate legal or business reason to retain the data further, EG33 will securely delete or anonymise it using industry-recognised methods.

EG33 uses cookies and similar tracking technologies to enhance the user experience on our platform. Below is an overview of the types of cookies we use:

• Essential Cookies: These cookies are essential for the EG33 platform to function — without them, you will not be able to log in, maintain an active session, or use core security features. Essential cookies cannot be disabled.
• Preference Cookies: These cookies store your preferences — such as language, display theme, and other settings — so you do not need to reconfigure the EG33 platform each time you visit. They can be disabled, though doing so will affect your user experience.
• Analytics Cookies: EG33 uses aggregated, anonymised analytics data to understand how members interact with our platform — the most visited pages, the most used features, and so on. This data helps us improve the EG33 platform. Analytics cookies do not contain information that can directly identify any individual.
• Security Cookies: Used to detect and prevent fraudulent activity, keep your session secure and ensure that only you can access your EG33 account during an active session.

You can manage cookie settings through your web browser. However, disabling essential cookies will affect the core functionality of the EG33 platform. Continued use of the EG33 platform after our cookie policy notification is displayed will be taken as your consent to the use of cookies as described here.

EG33 provides a straightforward process for you to exercise your rights under the Malaysia PDPA 2010. To submit any request relating to your personal data, you may:

• Email us at support@eg33-jit.com with the email subject line "Personal Data Request" along with the type of request you wish to make
• Contacting the EG33 support team via the in-platform live chat and requesting to be connected with our Data Protection Officer

EG33 targets the following response times for personal data requests:

• Acknowledgement of request receipt: Within 3 working days
• Resolution of access or data correction requests: Within 14 business days
• Data deletion request resolution: Within 30 working days (subject to legal data retention requirements)

EG33 does not charge any fees for reasonable personal data requests. However, for repetitive or unreasonable requests, EG33 reserves the right to impose a reasonable administrative fee or decline the request with written justification provided to the applicant.

EG33 is a platform exclusively for individuals aged 18 and above. EG33 does not knowingly collect personal data from anyone under the age of 18. This is a commitment we uphold firmly — not merely because it is a legal requirement, but because it is simply the right thing to do.

If EG33 discovers that personal data has been collected from an individual under the age of 18 without our knowledge — whether through a dishonest account registration or any other means — we will take the following action immediately:

• Suspending the account in question immediately while an investigation is conducted
• Delete all personal data relating to the minor from EG33's systems
• Returning any remaining account balance to the original payment method used
• Taking appropriate legal action against parties responsible for assisting or facilitating registration by underage individuals

If you believe that a child or individual under the age of 18 has registered for or accessed an eg33 account, please contact us immediately at support@eg33-jit.com with the relevant information. EG33 values every such report and will respond promptly.

Eg33 takes every privacy-related enquiry and concern raised by our members seriously. If you have any questions about this Privacy Policy, how we use your data, or wish to exercise any of your privacy rights, please contact us:

Changes to this Privacy Policy: eg33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, Malaysian legal requirements or other relevant circumstances. When we make material changes, we will notify you by email or via an in-platform notification on eg33 before those changes take effect. Your continued use of the eg33 platform after an amendment comes into force constitutes your acceptance of the updated Privacy Policy.